Return & Refund Policy

Herbal King

At Herbal King, customer satisfaction is important to us. We strive to deliver premium-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return only under the following conditions:

Wrong product delivered
Damaged product received
Defective or unusable product
Missing items in the package

To be eligible for a return, the product must be unused, in its original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, personal care, or safety reasons. Opened, used, or damaged products caused by customer misuse will not qualify for return or refund.

3. Return Request Timeline

Customers must raise a return or damage complaint within 48 hours of receiving the order. Requests made after this period may not be accepted.

4. Return Process

To request a return, please contact our support team with your order details, product images, and reason for return.

Once the request is reviewed and approved, our team will provide return instructions. Herbal King reserves the right to approve or reject return requests after inspection.

5. Refund Policy

Refunds will be processed only after the returned product is received and inspected by our team.

Approved refunds will be processed to the original payment method or through an alternative method, depending on the payment mode used during purchase.

Refund processing time may vary depending on banks, payment providers, or financial institutions.

6. Damaged or Defective Products

If you receive a damaged, defective, or wrong product:

Contact us within 48 hours of delivery
Share clear videos as proof

After verification, we will offer a replacement or refund at no extra cost.

To be eligible for a return or refund, the product must be received in a damaged, defective, or incorrect condition. Customers are required to record a clear unboxing video while opening the package as proof of the issue. The video must clearly show the package condition and the product inside. Returns or refunds will only be approved after verification of the video evidence. Products that have been used, partially used, opened, or tampered with are not eligible for return or refund under any circumstances. We reserve the right to reject any return request submitted without proper proof or if the product is found to be used or damaged after delivery by the customer.

7. Order Cancellation

Orders may be canceled only before they are shipped. Once the order has been dispatched, cancellation requests may not be accepted.

8. Shipping Charges

Shipping charges, if applicable, may not be refundable unless the return is due to an error from Herbal King such as damaged, defective, or incorrect products.

9. Rights Reserved

Herbal King reserves the right to refuse returns, refunds, or exchanges if the request does not meet the conditions mentioned in this policy.

10. Contact Us

For return, refund, or order-related assistance, please contact us:

Brand Name: Herbal King

Owner Name: Kaushik Paul

📞 +91 86174 10985

📧 contact@herbalking.store